Shipping Policy
This Shipping Policy explains how Monsun (Tianjin) Import and Export Co., Ltd., trading as Preqseal, processes and delivers orders placed through https://preqseal.com. It applies to oil seals and related sealing products shipped to customers in the United States, Vietnam, Thailand, Malaysia, Singapore, and the Philippines.
Delivery estimates are not guarantees unless expressly confirmed as guaranteed. Mandatory consumer rights and any transaction-specific terms shown at checkout, in a quotation, invoice, or written agreement remain applicable.
1. Shipping Origin and Destinations
Orders are dispatched from China. We currently ship to the United States, Vietnam, Thailand, Malaysia, Singapore, and the Philippines, subject to carrier availability, product restrictions, customs rules, sanctions, fraud review, and any destination exclusions displayed at checkout or stated in a quotation.
2. Order Processing and Made-to-Order Lead Time
Standard in-stock orders are normally processed within 3 business days after cleared payment, address verification, and any required order or compliance checks. Weekends and public holidays at the shipping origin are not business days.
Made-to-order, custom-size, custom-material, pre-order, or specially manufactured products normally require approximately 15 to 60 calendar days before shipment. The actual lead time depends on the model, size, material, quantity, production schedule, and availability of raw materials. Where possible, the estimated lead time will be shown on the product page, quotation, invoice, or order confirmation. If an order includes products with different lead times, we may ship them together when all products are ready or separately where reasonable.
3. Shipping Methods and Estimated Transit Times
We normally use qualified cross-border parcel, postal, express, freight-forwarding, or local-delivery providers that can serve the confirmed destination, including Cainiao International where available. The available service and price are shown at checkout or stated in a written quotation. If the buyer designates a freight forwarder, the buyer is responsible for the related freight, coordination, and forwarding charges unless otherwise agreed in writing.
- United States: estimated transit time is approximately 15 to 20 calendar days after dispatch.
- Southeast Asia: estimated transit time is approximately 9 to 15 calendar days after dispatch.
Transit time begins when the carrier physically accepts the shipment. Creating a tracking label does not necessarily mean the carrier has received the parcel. Customs clearance, local delivery, remote-area service, and carrier disruptions may extend the estimate.
4. Shipping Charges and Free Shipping
Shipping charges are calculated at checkout or stated in a quotation based on destination, service level, weight, dimensions, value, quantity, and applicable surcharges. Free shipping is available only when the applicable minimum order quantity or other conditions are expressly shown at checkout or confirmed in writing. Unless expressly stated otherwise, free shipping does not include import duties, taxes, brokerage, remote-area fees, storage, redelivery, address-correction fees, or other destination charges.
5. Customs, Duties, Taxes, and Import Charges
Our standard shipping term is DAP (Delivered at Place), unless the checkout, order confirmation, quotation, invoice, or shipping document expressly states another term. Under DAP, the recipient is responsible for import clearance, duties, taxes, brokerage, permits, and local charges. If a transaction is expressly confirmed as DDP or duties-paid delivery, included import charges are limited to the amounts and destinations stated for that order.
The recipient must provide accurate identity, address, tax, customs, and contact information. We will not understate value, misdescribe goods, or mark a commercial order as a gift.
6. Address Accuracy and Changes
You must provide a complete and accurate delivery address, recipient name, telephone number, email address, postal code, and any company, building, gate, tax, or customs information required for delivery. Request changes immediately at preqseal@gmail.com. A change is effective only after written confirmation and may be unavailable after processing or dispatch.
7. Tracking and Delivery Confirmation
When available, tracking information is sent to the email address or account associated with the order. Carrier records may be delayed or incomplete. Delivery may be confirmed by the carrier at the stated address, reception desk, mailroom, parcel locker, authorized recipient, collection point, or freight forwarder, subject to applicable law and evidence of misdelivery.
8. Shipping Delays
Delays may result from stock discrepancies, payment verification, production, address issues, customs inspections, carrier disruption, weather, natural disasters, public holidays, labor action, port congestion, cyber incidents, government action, or other events beyond reasonable control.
If we learn that we cannot ship within the time promised at purchase, we will provide an updated estimate and, where required by applicable law, offer the choice to accept the delay or cancel the unshipped order for a prompt refund.
9. Partial and Split Shipments
We may split an order when products are fulfilled from different locations, become available at different times, or must comply with carrier limits. We will not charge additional shipping beyond the confirmed amount without notice and consent, except for customer-requested changes or charges allocated to the customer under the agreed shipping term.
10. Damaged, Missing, or Incorrect Deliveries
Inspect the package promptly. Report visible damage, shortage, missing items, or an incorrect package within 7 calendar days after delivery to preqseal@gmail.com. Keep all packaging and provide photographs of the outer package, shipping label, internal packaging, product, markings, and any damage or discrepancy. We may arrange a carrier investigation, replacement, repair, reshipment, partial refund, or refund as appropriate and as required by law.
11. Lost or Stalled Shipments
If tracking has not updated or a parcel appears missing, contact preqseal@gmail.com. We generally begin a carrier trace after 3 business days have passed from the estimated delivery date or the last meaningful tracking scan, unless the carrier requires another period or the circumstances justify earlier action. A replacement or refund may be issued after a reasonable investigation and review of available evidence, without limiting mandatory rights.
12. Failed Delivery, Refusal, and Unclaimed Packages
If delivery fails because of an inaccurate address, absence, refusal, failure to pay lawful import charges, failure to provide customs information, or failure to collect the parcel, the carrier may return, store, abandon, or destroy it. Where permitted by law, actual return freight, storage, brokerage, duty, redelivery, and other non-recoverable costs may be deducted from a refund. A refused package is not automatically an approved return.
13. PO Boxes, Military Addresses, and Remote Areas
We do not support delivery to PO boxes or military addresses unless expressly confirmed in writing. Remote destinations may require an alternative address, an additional fee, a longer delivery time, or a different carrier. We do not ship where prohibited by law or carrier rules.
14. Risk of Loss
Risk of loss remains allocated as required by applicable consumer law and the shipping term confirmed for the order. Where mandatory law requires the seller to bear risk until physical delivery to the consumer, that rule applies. Nothing in this Policy removes our responsibility for our own packing error, use of the wrong confirmed address, or other breach.